This is a one-time charge that will appear on your statement as MedCoreva.
At MedCoreva, we aim to provide high-quality eBook and digital publishing services. Because our services are customized and often involve dedicated time, creative work, and project resources, our refund policy is designed to clearly define when refunds may be available.
Most MedCoreva services are customized according to the client’s specific requirements. Once work has started, payments may become non-refundable because time and resources have already been allocated to the project.
If a client requests cancellation before substantial work has started, MedCoreva may review the request and determine whether a refund is appropriate.
Any refund may be reduced by payment processing fees, administrative costs, or work already completed.
Once substantial work has started, refunds are generally not available for completed or partially completed services.
This may include design work, formatting, editing, content structuring, cover concepts, revisions, research, or other project-related work.
Refunds may not be available when:
The client changes their mind after work has started
The client provides incorrect or incomplete information
The client does not provide required content or materials
The client stops responding during the project
The client requests changes outside the original project scope
The agreed deliverables have already been provided
Delays are caused by the client’s failure to provide feedback or materials
A third-party publishing platform rejects or changes the submitted material
If you are dissatisfied with an eligible deliverable, please contact us and explain the issue. Where applicable, we will provide revisions according to the revision terms included in your selected package.
A revision request does not automatically qualify for a refund.
If MedCoreva is unable to reasonably deliver an agreed service due to an issue caused by MedCoreva, we will work with the client to find an appropriate resolution. Depending on the circumstances, this may include completing the service, providing a reasonable correction, or considering a partial refund.
Payments or fees charged by third-party platforms, payment providers, publishing platforms, software providers, or other external services may not be refundable by MedCoreva.
To request a refund or discuss a billing concern, contact MedCoreva through the website’s contact page and provide:
Your name
Order or project information
Date of purchase
Reason for the request
Relevant supporting information
Each request will be reviewed based on the project status, services provided, payment terms, and circumstances surrounding the request.
If a refund is approved, it will generally be processed through the original payment method where possible. Processing times may vary depending on the payment provider or financial institution.
MedCoreva reserves the right to update this Refund Policy when necessary. Changes will be posted on this page with an updated revision date.
For questions regarding refunds, cancellations, or payments, please contact MedCoreva through our website’s contact page.